// resolveit-help-desk-ticketing-system.json

ResolveIT Help Desk Ticketing System

A service desk dashboard designed around real internal IT workflow, from intake and triage to status tracking and resolution.

Back to ProjectsView on GitHub

// Overview

Project breakdown

ResolveIT is designed as a realistic internal support workflow project. The focus is on practical issue intake, categorization, triage, and status updates that feel close to an actual help desk environment. It is the strongest portfolio piece for showing workflow thinking, structured problem solving, and how software can support technical operations.

ASP.NET Core MVC, C#, Razor, custom CSS

// Highlights

What this project shows

  • Built a ticket flow with categories, priorities, service snapshots, and practical issue states.
  • Modeled realistic requests like VPN instability, password resets, and device support incidents.